Below are some of our most frequently asked questions. If you don’t see your query here, please reach out to us.

Frequently Asked Questions (FAQ)

If your question isn’t listed below, please contact us at
📧 customerservice@premiummenswear.com | ☎️ +353 1884 2766

Delivery

I still haven’t received all my items.
Your order may have been sent in separate parcels. Please check your emails for multiple dispatch confirmations. Each delivery note will list the items in that parcel.

If something is still missing, contact our Customer Care team with:

  • Your order number
  • The missing item’s name and number

We’ll resolve this for you as quickly as possible.

How do I track my order?

  • Use the tracking code in your dispatch email on the courier’s website.
  • Tracking updates may take up to 12 hours after confirmation.

If you still have issues, contact us at customerservice@premiummenswear.com.
Delivery times do not include handling times, which may be longer during peak periods such as sales or Christmas.

Do you ship internationally?
Yes! Enter your international address at checkout. Shipping costs will be shown in your currency.

Please note:

  • International orders may be delayed by customs.
  • Import duties/fees are the responsibility of the customer.

For more info, contact us at customerservice@premiummenswear.com | ☎️ +353 8736 8210.

My tracking shows my order was “Returned to Sender.”
If this happens, please email us with:

  • Order number
  • Tracking number
  • Your preference: redelivery (same or new address) or refund

We’ll take care of it for you.

I received an incorrect product. What should I do?
Please contact Customer Service with:

  • Order number
  • Incorrect item’s name and number
  • A brief description

We’ll arrange a replacement as quickly as possible.

Returns Policy

Change of mind / wrong size
If your purchase isn’t right, you may return it within 14 days of receipt, provided it is in a resalable condition with all tags intact.

  • Returns by post are at your own cost (postage is non-refundable).
  • Refunds are processed within 24 hours after approval but may take 3–5 days to clear with your bank.
  • Refunds for split payments (gift card + card) will be refunded to the gift card first.

Please do not send items back to the manufacturer.

Unwanted goods must be:

  • In original packaging
  • In a fully resalable condition
  • Unworn, with tags intact
  • Free from fragrance, makeup, or deodorant marks

We reserve the right to refuse a refund or exchange if items do not meet these conditions.

Exceptions (non-returnable items):

  • Underwear
  • Caps, hats, facemasks (unless faulty)
  • Gift cards

Exchanges
To avoid your size or colour selling out, we recommend placing a new order for the item you want, then returning the unwanted item for a refund.

How Can I Return Items?

1. Online Purchases

  • Return in-store, via An Post, or another courier service (we recommend trackable shipping).
  • Best Menswear does not cover return postage costs.
  • Start your return with An Post here: Click & Post Returns

2. In-Store Purchases

  • Return any item within 14 days to any Best Menswear store.
  • Bring your dispatch note and ensure the item is in resalable condition.
  • Refunds go back to your original card (3–5 days processing).
  • If you don’t have your payment card, we can offer a gift voucher.

Late or Missing Refunds
If you haven’t received your refund within 5 working days:

  1. Contact your bank (processing may take time).
  2. If you still haven’t received it, contact us at customerservice@premiummenswear.com.

Payments

I have a Promotional Code but it’s not working. What should I do?

  • Enter the code exactly as given (case-sensitive, no spaces).
  • Copy and paste into the “Promotional or Gift Voucher” box, then click Add.
  • If valid, the promo value will show, and your order total will update.

Please note:

Gift Card Information

  • Online gift cards are delivered by email within 1–2 hours.
  • No physical card is sent.
  • Gift cards are valid both in-store and online.
  • Non-refundable.
  • Treat as cash: lost, stolen, or damaged cards cannot be replaced or refunded.

In-Store Credit Note Information

  • Credit Notes issued in-store can only be used in-store.
  • Credit notes cannot be given for online purchase returns — we only offer exchanges or refunds for online orders.

I lost my Gift Voucher. What do I do?
Email us with as many details as possible (where/when purchased, amount, transaction info). We may be able to locate and reissue it.

What payment methods do you accept?

  • All major credit cards (in-store & online)
  • PayPal
  • Klarna

How do I use PayPal to pay?

  1. Sign up for a free PayPal account at paypal.com.
  2. At checkout, select PayPal and log in to complete payment.

Why PayPal?

  • Safer: No need to share card details with retailers
  • Faster: Pay in just a few clicks
  • Easier: Only an email and password required

Are my payment details safe with Best Menswear?
Yes. We use SSL (Secure Sockets Layer) encryption to protect your data.

Features include:

  • Authentication: ensures you’re connected to the correct secure server
  • Encryption: data is scrambled so it can’t be read by others
  • Data Integrity: confirms information hasn’t been altered

👉 In the unlikely event of unauthorised card use, report it to your provider immediately.

Gift Vouchers

Can I use all your gift vouchers online and in-store?
No, we have 3 different voucher types:

  1. E-Voucher
    • Delivered by email only (within 1–2 hours)
    • Valid for 3 years
    • Can be used online only
    • Non-refundable
  2. Best Menswear Store Voucher
    • Sent as a physical gift card in a gift box
    • Redeemable in-store only
    • Delivered to you or directly to the recipient
    • Non-refundable
  3. Made-to-Measure Shirt Voucher
    • Sent as a physical gift card in a gift box
    • Redeemable for 1 Made-to-Measure shirt in-store only
    • Delivered to you or directly to the recipient
    • Non-refundable

Products

I cannot find my size.
Please contact us via Online Chat or email customerservice@premiummenswear.com. We may be able to locate the product at one of our stores.

Where can I find the size guide?

  • Size guides are available on most product pages.
  • Click the “Sizing” button for detailed measurements.

Click & Collect

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